Dr. Philip Dorian McAdoo is an organizational strategist, educator, author, advocate, and storyteller. He serves as Director of Internal Equity & Workplace Well-Being at IHI, where he helps strengthen the cultures, practices, and conditions that allow people and systems to improve. As host of Turn on the Lights, Philip brings a human-centered lens to conversations about trust, dignity, leadership, and building better health care systems.

In this special World Patient Safety Day episode, Patricia McGaffigan joins Turn on the Lights to explain why healthcare organizations cannot deliver consistently safe, compassionate care without also protecting and supporting their workforce. She discusses why leaders must move beyond reacting to individual errors, distinguish burnout from moral injury and compassion fatigue, and create systems that encourage people to speak up, report risks, and learn from mistakes.

In this IHI Spotlight, Patricia McGaffigan highlights the significance of World Patient Safety Day, with its goal of raising awareness and promoting action on safety. The 2026 edition of World Patient Safety Day focuses on addressing one of the major health concerns affecting billions of people and accounting for 74% of deaths worldwide, namely noncommunicable diseases (NCDs).