1. Navigate to the "Completed" tab of your Learning Center
2. After Completing the 13th course, a 14th item will appear in your completed tab titled "Open School Basic Certificate English." Scroll until you find this and click the "Claim Credits" button. Please note the Basic Certificate may not be the first thing that appears on your completed tab, as it appears below. You may have to scroll to find it. If you do not see this item, please verify that you have completed all 13 courses. (PS 101–105, QI 101–105, PFC 101, L101, TA 101)
3. Check the box to select the credit type. Click Submit. A pop-up will appear asking you to confirm your selection.
4. You will return to your Learning Center.
5. To find your certificate, visit the Certificate Center. You can find the Certificate Center from the Learning Center by clicking "Print Certificates, view your course history and claimed credits in My IHI" located underneath the completed tab in the Learning Center. 
6. Once you have navigated to the Certificate Center, scroll down until you find the "Open School Basic Certificate English".  Please note that the name of the certificate changed during the platform upgrade and the "Open School Basic Certificate English" is the same as the "Basic Certificate in Quality and Safety." 
7. To create a printable/downloadable certificate click on the "Credit Type."
8. On the following screen, click the button just above your certificate to download a PDF of your certificate. 
    

For additional guidance, view the steps described above accompanied with images.
 

Note: Students and residents with a free limited access subscription will only be able to claim a certificate of completion at the end of the Basic Certificate Program. Paid, full-access subscribers will receive a certificate valid for Continuing Education credits and contact hours per course at the completion of the Basic Certificate Program. In order to access these courses you will either need to have student or resident access or be affiliated with a paid subscription. See subscription options for Hospitals and Health Systems, Higher Learning and Residency Programs, and Individuals.

Access to the IHI Open School for students and residents is available through their participating institution or organization's group subscriptions. It is also available as an individual free-access subscription only to students and medical school residents. Please note that verification of enrollment in school or a program may be required.