The Improvement Guide: A Practical Approach to Enhancing Organizational Performance
The book describes the Model for Improvement, an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings.
Langley GL, Moen R, Nolan KM, Nolan TW, Norman CL, Provost LP. The Improvement Guide: A Practical Approach to Enhancing Organizational Performance (2nd Edition). San Francisco: Jossey-Bass Publishers; 2009.
The book describes the Model for Improvement, an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings. The second edition includes new information on accelerating improvement by spreading changes across multiple sites. A practical toolkit of ideas and examples from diverse industries, including health care, and international improvement efforts are shared.