An Integrated Approach to Quality

Sampath B, Baldoza K, Lenoci-Edwards J, Barker P. An integrated approach to quality. Healthcare Executive. 2021 Nov;36(6):52-53.

This article describes how Whole System Quality, an integrated organization-wide approach to quality, can help health care leaders build more responsive and resilient health systems. Through a process of rigorous learning and integration of quality activities (quality planning, quality control, and quality improvement), health care organizations can design responsive management systems to continuously deliver services that reliably and sustainably meet the evolving needs of patients, populations, and communities.