Transforming Safety with the CMS PSSM & National Action Plan Webinar

شكل:
Online
تاريخ:
Oct 07, 2024
وقت:
2:30 PM–3:30 PM ET
سعر:
Free

Prepare for the New CMS Patient Safety Structural Measure with Leaders in Patient Safety

Is your acute care hospital ready for the new CMS Patient Safety Structural Measure (PSSM), which takes effect in 2025? How do you know you’re ready? Join nationally recognized safety leaders for a timely discussion to explain the intent, domains, and elements of the PSSM, considerations for attestation, and alignment of the PSSM with key national initiatives, including the Safer Together National Action Plan to Advance Patient Safety and the HHS National Action Alliance for Patient and Workforce Safety. 
A recording of this webinar is now available.
What You'll Learn
What You'll Learn

بعد حضور هذه الندوة عبر الإنترنت، سوف تكون قادرًا على:

  • تحديد الغرض والمجالات وأهمية PSSM في تعزيز سلامة المرضى.

  • تحديد التقاطعات الخاصة بـ PSSM مع مبادرات السلامة الرئيسية.

  • استكشف الطرق لتقييم جاهزية مؤسستك وتوافقها مع مجالات PSSM.

إذا كنت قائدًا في مجال الرعاية الصحية أو متخصصًا في السلامة والجودة، فإن هذه الندوة عبر الإنترنت تقدم إرشادات عملية للتحضير لامتحان PSSM ودمجه مع أداة تقييم المنظمة NAP لتحقيق تقدم تحويلي ودائم في مجال السلامة.

Continuing Education

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CPPS

In support of improving patient care, the Institute for Healthcare Improvement is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC), to provide continuing education for the healthcare team.

This program is approved to provide 1 credit for physicians, nurses, and Certified Professional in Patient Safety (CPPS) recertification.  

The Institute for Healthcare Improvement designates this blended learning activity for a maximum of 1 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity. This activity may also be applicable for other professions that accept AMA PRA Category 1 Credits™

A growing list of countries accept ACCME-accredited education.

As a result of this program, attendees will be able to:

  1. Articulate the purpose, domains, and significance of the PSSM in advancing patient safety.

  2. Identify the intersections of the PSSM with key safety initiatives. 

  1. Explore approaches to assess your organization’s readiness and alignment with PSSM domains. 

Planning Committee

  • Patricia McGaffigan, RN, MS, CPPS, Senior Advisor, Safey and Certification, IHI

  • Britney Pierre, RN, MAS, BSN, Senior Project Manager, IHI

  • Michelle Schreiber, MD, Deputy Director, Center for Clinical Standards and Quality, Director, Quality Measures and Value Based Incentives Group, Centers for Medicare & Medicaid Services 

Disclosure: None of the planners, presenters, or staff for this educational activity have relevant financial relationship(s) to disclose with ineligible companies whose primary business is producing, marketing, selling, re-selling, or distributing healthcare products used by or on patients. 

Instructions

In order to be eligible for a continuing education certificate, attendees must complete the online evaluation within 30 days of the continuing education activity. After this period, you will be unable to receive a certificate.

Continuing education credits will not be awarded for non-educational activities, including (but not limited to) meals, breaks and receptions.

Certified Professional in Patient Safety Review Course: February Live Webinar

شكل:
Online
تاريخ:
Feb 05–06, 2025
مدة :
2 Days
مصاريف:
$449

*الأسعار المدرجة بالدولار الأمريكي

بالإضافة إلى الندوات عبر الإنترنت المباشرة المستندة إلى التاريخ، فإن CPPS Review Course متاحة عند الطلب في أي وقت مقابل 449 دولارًا.

سجل في CPPS Review Course حسب الطلب

يرجى مراجعة سياسة الإلغاء الخاصة بنا

هل لا تتلقى رسائل بريد إلكتروني من IHI ؟ يُرجى مطالبة قسم تكنولوجيا المعلومات لديك بإضافة نطاق ihi.org إلى قائمة المرسلين الآمنين في مؤسستك.

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​The Institute for Healthcare Improvement (IHI) offers review courses — offered as live webinars on scheduled dates and available on demand at any time — to experienced patient safety professionals who plan to take the Certified Professional in Patient Safety (CPPS) examination. The CPPS Review Course can help participants prepare for the CPPS exam by reviewing domain content areas and test-taking strategies. The CPPS Review Course is not required to pass the CPPS certification exam. Participation in any of these courses does not guarantee a passing score on the certification exam.​​​​
Review Course On-Demand: Take the course anytime, from wherever you are. Register now.
Faculty
Faculty
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Kara Lyven

تشغل كارا ليفين، الحاصلة على ماجستير إدارة الأعمال، CPPS في سلامة المرضى، منصب المديرة التنفيذية لسلامة المرضى في مستشفى جامعة ديوك. وهي توفر الإشراف والقيادة التشغيلية لبرنامج سلامة المرضى في المستشفى. وهي تعمل بشكل تعاوني مع قيادة المستشفى لتعزيز ثقافة السلامة والتزام المنظمة بعدم إحداث أي ضرر من خلال تطوير الأنظمة والعمليات وتحليل الأحداث والتدريب. ويتمثل أحد المحاور الرئيسية للدور المهني لكارا في إدراك الترابط بين الخطأ البشري وتصميم النظام والاختيارات الآمنة في العمل السريري اليومي.

انضمت كارا إلى جامعة ديوك في عام 2016 كمساعدة أولى في مجال سلامة المرضى وشغلت سابقًا منصب مديرة منظمة سلامة المرضى التابعة لجمعية مستشفيات ولاية كارولينا الشمالية (NCHA). اكتسبت خبرة واسعة كمتخصصة في سلامة المرضى وتحسين الجودة في مستشفى يضم 452 سريرًا في شمال ولاية نيويورك وعملت كمساعدة في مجال السلامة التنظيمية في شركة فايزر في مانهاتن.

حصلت كارا على درجة البكالوريوس في علم الأعصاب وماجستير إدارة الأعمال في الدراسات الصيدلانية. بالإضافة إلى كونها Certified Professional in Patient Safety (CPPS)، فهي مدربة رئيسية في TeamSTEPPS، ومدربة على الحزام الأخضر وعملت في العديد من لجان الاستشارة للمرضى والعائلات كمدافعة قوية عن المرضى.

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John Hertig

جون ب. هيرتيج، دكتور صيدلة، ماجستير، CPPS هو رئيس وأستاذ مشارك في ممارسة الصيدلة في كلية الصيدلة وعلوم الصحة بجامعة بتلر. حصل على درجة البكالوريوس في العلوم الصيدلانية ودرجة دكتوراه في الصيدلة من جامعة بيرديو. أكمل تدريب ممارسة الصيدلة PGY1 وتدريب إدارة الصيدلة في النظام الصحي PGY2 في المركز الطبي لجامعة ولاية أوهايو بينما حصل أيضًا على درجة الماجستير في إدارة صيدلة النظام الصحي من جامعة ولاية أوهايو.

ألقى الدكتور هيرتيج محاضرات ونشر العديد من المقالات حول مواضيع القيادة والإدارة وسلامة المرضى والسياسة الصحية، وهو عضو في المجلس الاستشاري التحريري لمجلة اللجنة المشتركة للجودة وسلامة المرضى . كما يشغل مناصب وطنية ودولية مختلفة، بما في ذلك أدوار استشارية مع إدارة الغذاء والدواء الأمريكية والاتحاد الدولي للصيدلة، حيث يشغل أيضًا منصب نائب رئيس الأمريكتين لقسم صيدلة المستشفيات. الدكتور هيرتيج عضو في مجلس إدارة تحالف الصيدليات الآمنة عبر الإنترنت - العالمي (ASOP)، حيث يقود الجهود الرامية إلى تقليل تأثير توزيع الأدوية غير القانونية والمقلدة عبر الإنترنت على سلامة المرضى في جميع أنحاء العالم. وقد حصل على جائزة بطل سلامة المرضى العالمي ASOP في عام 2018. وقد شغل منصب رئيس جمعية صيادلة نظام الرعاية الصحية في إنديانا وكان رئيسًا سابقًا لمجلس السياسة العامة للجمعية الأمريكية لصيادلة نظام الرعاية الصحية. حصل الدكتور هيرتيج على جائزة جلين جيه سبيرانديو، تكريمًا لصيدلي العام في نظام الرعاية الصحية في إنديانا، وجائزة "التميز في الابتكار"، وجائزة صيدلي العام في مجال سلامة الأدوية في ولاية إنديانا.

About Certification

The CPPS credential distinguishes health care professionals who meet the competency requirements in the areas of patient safety science and human factors engineering and who demonstrate the ability to apply this knowledge to plan and implement patient safety initiatives effectively.

​More than 7,000 health professionals have become certified since the CPPS credential was introduced in 2012. Learn more about certification.​​​​

Agenda

This program consists of live virtual sessions from 12:00 PM – 4:00 PM ET.

CPPS Feb 2025 Agenda

Cancellation Policy ​

​​All cancellation requests may be submitted in writing at CPPS@ihi.org​. Requests received 72 hours (3 business days) before the scheduled start time will receive a full refund. Refund requests submitted less than 72 hours (3 business days) before the scheduled start time will be ineligible for a refund.​

​Handouts

​​Handouts for this course will be sent to registered course attendees a few days before the course date. Handouts will not be given onsite for live courses; therefore, attendees are responsible for printing or downloading them before the course. Attendees are encouraged to bring their computers to the live courses.​​

Need Help?

Email

info@ihi.org

IHI Patient Safety Congress

The IHI Patient Safety Congress on March 10–11, 2025, is the must-attend conference for those who continue to shape ​​smarter, safer, more equitable care for patients wherever it’s provided — from the hospital and outpatient settings to the home.​​​​​​​​​​​​

يتعلم أكثر
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IHI Patient Safety Congress

Certified Professional in Human Factors in Health Care (CPHFH) Examination

CPHFH Examination

The Certified Professional in Human Factors in Health Care (CPHFH) examination is a computer-based test offered both in person at PSI Assessment Centers and online via live remote proctor.

The examination for the Certified Professional in Human Factors in Health Care (CPHFH) credential is offered throughout the year at PSI Assessment Centers located domestically in the United States and internationally. The examination is also available online via live remote proctor.

The examination is administered by appointment only.

Available dates will be indicated when you schedule your examination. Candidates are scheduled on a first-come, first-served basis.

Candidates will be given 2.5 hours to complete the examination. 

CPHFH Content Areas

Candidates will be tested on the following human factors in health care domains:

  • Assess and Analyze
  • Design
  • Improve and Monitor

CPHFH Examination Costs

  • CPHFH Examination: US $549
  • CPHFH Examination for international candidates: US $649
  • CPHFH Practice Exam: US $99

How to Book a CPHFH Examination

The CPHFH examination is administered by appointment only at a PSI Assessment Center or online via live remote proctor.

  • CPHFH Examination appointments will be available beginning in March 2025. 
  • Practice Exam is currently available (see below).

Live Remote Proctoring for CPHFH Exam

Live remote online proctoring option for the CPHFH exam is available allows CPHFH candidates to continue advancing their personal and professional goals without having to travel to a testing center. See the “How to Book an Examination” section for more information.

Please be advised: Using a work computer for the remote proctored exam, even one which passes the System Compatibility Check, is highly discouraged due to administrator firewalls and IT security systems which frequently prevent exam launch.

International Candidates

Candidates testing outside of the US may submit their applications online or by mail. International candidates will be notified of the exam scheduling process as follows:

  • Online applicants will be notified by email as soon as they complete the application.
  • A candidate who submits a paper application form will be notified by email within 10 business days of receipt of his or her application form.

Additional fees may apply for international candidates.

How to Prepare for the CPHFH Examination

Review the CPHFH Content Outline

Download a PDF of the CPHFH content outline

Take the CPHFH Practice Exam

Take a practice examination to help you evaluate your level of preparedness for the certification examination. Practice examinations are available for $99 and may be ordered online.

The CPHFH Practice Exam is an online practice exam that was developed to be parallel in content and difficulty to the actual Certified Professional in Human Factors in Health Care exam. The practice exam should be regarded as a diagnostic tool to assess strengths and weaknesses, rather than a study guide for the examination. A passing score on the practice exam does not in any way guarantee a passing score on the CPHFH certification examination, nor is it required to sit for the examination. The practice exam will be available online to you for a period of 60 days from the date the order is placed.

Order the CPHFH Practice Exam online

Review the CPHFH Resource List

Journal Articles
Journal Articles
  • Berlin C, Bligård L, Babapour Chafi M, Eriksson S. Development of a stakeholder identification and analysis method for human factors integration in work system design interventions – Change Agent Infrastructure. Hum Ftrs & Erg Mfg Svc. 2022;32(1):151-170. doi:10.1002/hfm.20910
  • Carayon P, Hoonakker P. Human factors and usability for health information technology: old and new challenges. Yearb Med Inform. 2019;28(01):071-077. doi:10.1055/s-0039-1677907
  • Carayon P, Hundt AS, Karsh B, et al. Work system design for patient safety: the SEIPS model. Qual Saf Health Care. 2006;15(Suppl 1):i50-i58. doi:10.1136/qshc.2005.015842
  • Carayon P, Wooldridge A, Hoonakker P, Hundt AS, Kelly MM. SEIPS 3.0: Human-centered design of the patient journey for patient safety. Applied Ergonomics. 2020;84:103033. doi:10.1016/j.apergo.2019.10303
  • Dabbs ADV, Myers BA, Mc Curry KR, et al. User-centered design and interactive health technologies for patients. CIN: Computers, Informatics, Nursing. 2009;27(3):175-183. doi:10.1097/NCN.0b013e31819f7c7c
  • Etchells E, Juurlink D, Levinson W. Medication errors: the human factor. Canadian Medical Association Journal. 2008;178(1):63-64. doi:10.1503/cmaj.071658
  • Fung EY, Leung B, Hamilton D, Hope J. Do automated dispensing machines improve patient safety? CJHP. 2009;62(6). doi:10.4212/cjhp.v62i6.852
  • Holden RJ, Carayon P, Gurses AP, et al. SEIPS 2.0: a human factors framework for studying and improving the work of healthcare professionals and patients. Ergonomics. 2013;56(11):1669-1686. doi:10.1080/00140139.2013.838643
  • Institute of Medicine (US) Committee on Quality of Health Care in America. Crossing the Quality Chasm: A New Health System for the 21st Century. National Academies Press; 2001.
  • Kellogg KM, Hettinger Z, Shah M, et al. Our current approach to root cause analysis: is it contributing to our failure to improve patient safety? BMJ Qual Saf. 2017;26(5):381-387. doi:10.1136/bmjqs-2016-005991
  • Koppel R, Wetterneck T, Telles JL, Karsh BT. Workarounds to barcode medication administration systems: their occurrences, causes, and threats to patient safety. J Am Med Inform Assoc. 2008;15(4):408-423. doi:10.1197/jamia.M2616
  • Kushniruk AW, Borycki EM. Human factors in healthcare IT: Management considerations and trends. Healthc Manage Forum. 2023;36(2):72-78. doi:10.1177/08404704221139219
  • Meadows S, Baker K, Butler J. The incident decision tree. Clinical Risk. 2005;11(2):66-68. doi:10.1258/1356262053429732
  • Meadows S, Baker K, Butler J. Meadows S, Baker K, Butler J. The Incident Decision Tree: Guidelines for Action Following Patient Safety Incidents. In: Henriksen K, Battles JB, Marks ES, Lewin DI (editors). Advances in Patient Safety: From Research to Implementation (Volume 4: Programs, Tools, and Products). Rockville, MD: Agency for Healthcare Research and Quality; 2005 Feb. PMID: 21250015.
  • Miller KE, Mims M, Paull DE, et al. Wrong-side thoracentesis: lessons learned from root cause analysis. JAMA Surg. 2014;149(8):774. doi:10.1001/jamasurg.2014.146
  • Parast L, Doyle B, Damberg CL, et al. Challenges in assessing the process–outcome link in practice. J GEN INTERN MED. 2015;30(3):359-364. doi:10.1007/s11606-014-3150-0
  • Pruitt ZM, Howe JL, Bocknek LS, et al. Informing visual display design of electronic health records: a human factors cross-industry perspective. PATIENT SAFETY. 2023;5(2). doi:10.33940/001c.77769
  • Reason J. Human error: models and management. BMJ. 2000;320(7237):768-770. doi:10.1136/bmj.320.7237.768
  • Russ AL, Fairbanks RJ, Karsh BT, Militello LG, Saleem JJ, Wears RL. The science of human factors: separating fact from fiction. BMJ Qual Saf. 2013;22(10):802-808. doi:10.1136/bmjqs-2012-001450
  • Sujan M, Lounsbury O, Pickup L, Kaya GK, Earl L, McCulloch P. What kinds of insights do Safety-I and Safety-II approaches provide? A critical reflection on the use of SHERPA and FRAM in healthcare. Safety Science. 2024;173:106450. doi:10.1016/j.ssci.2024.106450
  • Tucker AL, Zheng S, Gardner JW, Bohn RE. When do workarounds help or hurt patient outcomes? The moderating role of operational failures. J of Ops Management. 2020;66(1-2):67-90. doi:10.1002/joom.1015
  • Vargas C, Whelan J, Brimblecombe J, Allender S. Co-creation, co-design, co-production for public health – a perspective on definition and distinctions. Public Health Res Pract. 2022;32(2). doi:10.17061/phrp3222211
  • Vogelsmeier A, Scott-Cawiezell J, Miller B, Griffith S. Influencing leadership perceptions of patient safety through just culture training. Journal of Nursing Care Quality. 2010;25(4):288-294. doi:10.1097/NCQ.0b013e3181d8e0f2
  • Wright M. Exploring Normalization of Deviance and Examining Factors That Predict Culture of Safety in the Operating Room. University of Louisville; 2019. doi:10.18297/etd/3339
  • Xie A, Carayon P. A systematic review of human factors and ergonomics (Hfe)-based healthcare system redesign for quality of care and patient safety. Ergonomics. 2015;58(1):33-49. doi:10.1080/00140139.2014.959070

محترف معتمد في العوامل البشرية في الرعاية الصحية

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Certified Professional in Human Factors in Health Care

Certified Professional in Human Factors in Health Care

The Certified Professional in Human Factors in Health Care (CPHFH) establishes core standards for the field of human factors in health care, benchmarks competencies necessary for health care professionals, and sets an expected proficiency level. Connect with IHI and obtain the expertise to improve workforce and patient safety through the implementation of human factors initiatives.
Prepare for the CPHFH Examination

Human factors is a discipline that seeks to optimize the relationship between technology, the environment, systems, and humans. In health care, it is an essential component for mitigating risks to both patients and the workforce.

The Certified Professional in Human Factors in Health Care (CPHFH) credential is earned by demonstrating a high level of proficiency in applying the core standards of human factors, systems thinking, and design to health care improvement.

Certification is awarded upon passing a comprehensive examination covering three key domains: Assess and Analyze, which involves evaluating and understanding human-system interactions to identify potential risks; Design, which focuses on designing and implementing systems and processes that enhance safety and efficiency; and Improve and Monitor, which entails continuously refining and overseeing systems to ensure ongoing safety and sustainable effectiveness.   

Health care professionals who are educated in human factors are empowered with valuable insights into the relationship between humans, patients, and the systems with which they interact.

Benefits of CPHFH Certification

  • Health Care Leadership Confidence: Leadership is assured teams are capably skilled to effectively manage complex health care environments through a deep understanding of human-system interactions.
  • Skills to Improve Team Performance: Certification affirms competence in applying human factors principles to streamline and optimize team interactions and workflows for more efficient and effective health care delivery.
  • Enhanced Patient Safety: Health care professionals with human factors credentials use their knowledge to enhance patient outcomes, minimize errors, design safer systems, and reduce adverse events.
  • Professional Recognition: This certification, fully accredited by the National Commission for Certifying Agencies (NCCA) and the Certification Board for Professionals in Patient Safety (CBPPS), validates specialized knowledge in human factors, distinguishing professionals as highly valued experts in creating user-centered and safer health care systems.
  • Career Advancement: Human factors in health care certification opens doors to roles that require expertise in system improvement and human factors, positioning professionals for leadership and specialized positions within healthcare organizations. 

Why Certification Is Important

This professional certification program establishes core standards for the field of human factors in health care, benchmarks requirements necessary for health care professionals, and sets an expected proficiency level.

  • For professionals, the CPHFH credential provides those working in human factors a means to demonstrate their proficiency and skill in the discipline.
  • For organizations, requiring the CPHFH credential provides a way for employers to validate a potential candidate’s human factors knowledge and skill base, critical competencies for today’s health care challenges. 

Requirements for Certification

Candidates for the CPHFH credential are those who include human factors practices as an integral component of current or future professional responsibilities. Candidates must also possess academic and professional experience at one of the following levels:

  • Diploma (e.g., associates, bachelors), plus 3 years of experience in Human Factors in Health Care Related Field over five years (either full time or part-time)

OR

  • Master/Doctorate in Human Factors Related Field, plus 1 year of full-time experience or 2 years of part time experience in Human Factors in Health Care Related Field over five years

These candidates may include:

  • Physicians, Nurses, and Pharmacists
  • Patient Safety Professionals
  • Quality, Improvement, and Risk Professionals
  • Human Factors and Systems Engineering Professionals
  • Health Care Executives
  • Non-Clinical Health Care Professionals
  • All other health care professionals with the requisite background

The Certification Board for Professionals in Patient Safety (CBPPS) randomly audits a limited number of applications per year to confirm eligibility requirements are met. If your application is selected for audit, please be prepared to provide documentation attesting to your education and experience.  

ليا م. كونوينسكي، ماجستير، مهندسة معتمدة

Director, Human Factors and Innovation, System Quality, Safety and Experience, Corewell Health

Director, Human Factors and Innovation, System Quality, Safety and Experience, Corewell Health

"The human factors professional certification affords organizational leadership an added layer of confidence for any team looking to drive performance in health care."

Need Help?

Email our team at certification@ihi.org

Email

Education

Career Growth & Professional Development

Join IHI’s global community of learners and access limitless opportunities for educational and career advancement. Develop clinical competencies, expand your leadership skills, earn CEUs, achieve accredited certifications — virtual or in-person. Let us help you acquire the practical knowledge to improve health and health care worldwide. Get started today.
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Learn, Connect, and Grow with IHI

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IHI improvement doctor

Certified Professional in Patient Safety

Certify your knowledge and demonstrate your patient safety expertise. The Certified Professional in Patient Safety credential (CPPS) is earned by professionals who have demonstrated a high level of proficiency in the core standards of patient safety.
Learn More

Skill Enhancement

من خلال برامج التعليم والتدريب، يزود IHI الأفراد بالمعرفة والأدوات والتقنيات اللازمة لتحديد مجالات التحسين، وتنفيذ الممارسات القائمة على الأدلة، وقيادة المبادرات التحويلية بشكل فعال داخل أنظمة الرعاية الصحية.

Career Growth

إن الكفاءة في منهجيات تحسين الجودة تؤهل الأفراد لقيادة المبادرات التي تعمل على تعزيز جودة الرعاية، مما يؤدي إلى زيادة الاعتراف والتقدم الوظيفي.

Networking Opportunities

تتيح المشاركة في برامج IHI الوصول إلى شبكة من المهنيين والخبراء ذوي التفكير المماثل في مجال الرعاية الصحية، مما قد يفتح الأبواب أمام فرص الإرشاد والتطوير المهني.

Improvement Areas: Artificial Intelligence

Artificial Intelligence in Health Care

While artificial intelligence (AI) applications in health care hold much promise, they also present serious potential risks that must be considered and addressed prior to more widespread implementation.

The landscape of artificial intelligence (AI) and generative AI (genAI) in health care is highly dynamic, rapidly expanding and changing. The excitement over AI reflects its potential to improve health care in many ways, including helping health care providers save time on administrative tasks and supporting certain types of patient interactions. 

While AI applications in health care hold much promise, they also present serious potential risks, challenges, and unintended consequences that must be considered and addressed. Health systems and health care professionals need to better understand the quality and safety implications of AI tools and how to responsibly harness these tools to facilitate both day-to-day and aspirational quality and safety in care delivery. 

With the proliferation of AI and genAI applications in health care, it is necessary to examine how to appropriately integrate AI technologies into clinical workflows and health care operations with careful attention to the impact on patient care and safety, workforce safety and well-being, and the health care sector as a whole.

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Enhance Your Knowledge and Skills

IHI Care Operating System

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IHI Care Operating System

IHI Care Operating System

IHI Care Operating System is an integrated suite of services and products that transforms the experience of health care delivery.

By designing and deploying technology-enabled workflows, IHI Care Operating System (IHI CareOS) connects clinical care, operations, informatics, and analytics in a holistic environment that prioritizes and accelerates learning and improvement. Just like the operating system on your phone or PC, IHI CareOS, once implemented, works in the background, facilitating and improving the experience for health care’s end users — patients and providers.

IHI CareOS focuses on improving systems, not people — recognizing that individual performance is a property of the system. It weaves together disparate, piecemeal improvement initiatives into a practical, tech-enabled learning and management system. IHI CareOS is a transformative force driving better health care for all.

Key Components

  • A safety and effectiveness management system that includes a sensor system to detect and understand safety risks in real time while continually evaluating clinical performance; and an effector system enabling rapid improvement of daily operations and enterprise-wide priorities.
  • An efficiency and patient flow management system that continually monitors flow and evaluates clinical variance, feeding effector systems that improve flow and reduce waste.
  • An experience management system that takes in data from clinicians and patients about their experience of providing and receiving care in the system. This system responds to those experiences with clinical coaching, supports to staff, and service improvements for patients.

Benefits

IHI Care Operating System represents the next frontier in health care quality and safety. By focusing on systems rather than individuals, it creates a sustainable model for delivering high-quality care that benefits both patients and health care providers.

  • Enhanced Patient Outcomes: By optimizing workflows and reducing variability in care delivery, IHI CareOS significantly improves patient outcomes.
  • Improved Clinician Experience: The system helps reconnect clinicians with their purpose, reducing burnout and increasing job satisfaction.
  • Operational Efficiency: IHI CareOS streamlines operations, leading to cost savings and more efficient use of resources.

IHI Care Operating System Prospectus

By designing and deploying technology-enabled workflows, IHI Care Operating System connects clinical care, operations, informatics, and analytics in a holistic environment that prioritizes and accelerates learning and improvement. Learn more in the prospectus.

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IHI Care Operating System Prospectus

Practical Implementation

Implementing IHI CareOS involves a strategic approach that includes:

  • Assessment: Evaluating current systems and identifying areas for improvement.
  • Planning: Developing a comprehensive plan that aligns with organizational goals.
  • Execution: Implementing the system with a focus on training and support for staff.
  • Monitoring: Continuously monitoring performance and making adjustments as needed.


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