IHI Open School Single-Course Purchases

Purchase Options

• $20 USD: Patient Safety 201: Root Cause Analyses and Actions (CE Credits)
• $10 USD: Patient Safety 201: Root Cause Analyses and Actions (No CE Credits)

Overview

This course introduces learners to a systematic response to error called Root Cause Analyses and Actions (RCA2). The goal of RCA2 is to learn from adverse events and near misses, and to take action to prevent them from happening in the future. By the end of this course, you’ll have a step-by-step approach for investigating an event and improving after something goes wrong.

Lesson 1 introduces RCA2 and describes the key elements of the process, including the concept of risk-based prioritization.

Lesson 2 describes how to conduct RCA2, focusing on actions that should occur within 45 days of an adverse event or near-miss incident. You’ll learn whom to include on an RCA2 team, how to conduct interviews and draw a high-level flowchart to understand what happened, and how to use what you learn to develop causal statements.

Lesson 3 takes a close look at the true purpose of RCA2: action. You will learn how to compose recommended actions so that people with appropriate authority in the system can use the findings to improve.

RCA2 is a trademark of the Institute for Healthcare Improvement. IHI does not endorse any software or training for the RCA2 process that is not directly provided by IHI. Acknowledgment: This course content is based on the report RCA2 : Improving Root Cause Analyses and Actions to Prevent Harm. IHI gratefully acknowledges the members of the expert panel who contributed to the report.

Estimated Time of Completion: 1 hour 15 minutes

Lessons

• Lesson 1: Preparing for Root Cause Analyses and Actions
• Lesson 2: Conducting Root Cause Analyses
• Lesson 3: Actions to Build Safer Systems

Course Objectives

After completing this course, you will be able to:

1. Explain how adverse events and near misses can be used as learning opportunities.
2. Determine which events are appropriate for Root Cause Analyses and Actions (RCA Squared).
3. Describe a timeline of activities for the RCA Squared review period.
4. Describe activities that should take place during the action period of RCA Squared.

Continuing Education

The Institute for Healthcare Improvement designates this internet enduring activity for a maximum of 1.25 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

This activity is approved to award 1.25 credit(s) toward Certified Professional in Patient Safety (CPPS) recertification.

This program has been approved by the National Association for Healthcare Quality for a maximum of 1.25 CPHQ continuing education credits for this event.

Successful completion of this CME activity, which includes participation in the evaluation component, enables the participant to earn up to:

• 1.25 Medical Knowledge MOC point(s) in the American Board of Internal Medicine's (ABIM) Maintenance of Certification (MOC) program
• 1.25 MOC point(s) in the American Board of Pediatrics' (ABP) Maintenance of Certification (MOC) program
• 1.25 point(s) in the CME component of the American Board of Anesthesiology's redesigned Maintenance of Certification in AnesthesiologyTM (MOCA®) program, known as MOCA 2.0®. (Please consult the ABA website, www.theABA.org, for a list of all MOCA 2.0 requirements.)
• 1.25 point(s) in the American Board of Ophthalmology's Maintenance of Certification program. It is the CME activity provider's responsibility to submit learner completion information to ACCME for the purpose of granting MOC credit.

Successful completion of this CME activity, which includes participation in the evaluation component, enables the learner to satisfy the Lifelong Learning requirements for the American Board of Ophthalmology's Maintenance of Certification program.

Successful completion of this activity, which includes participation in the evaluation component, offers Lifelong Learning (MOC Part 2 CME) point(s) for the following boards:

• American Board of Anesthesiology (ABA)*
• American Board of Allergy & Immunology (ABAI)
• American Board of Colon & Rectal Surgery (ABCRS)
• American Board of Pathology (ABPath)
• American Board of Psychiatry & Neurology (ABPN)*
• American Board of Plastic Surgery (ABPS)*
• American Board of Nuclear Medicine (ABNM)
• American Board of Thoracic Surgery (ABTS)
• American Board of Urology (ABU)

*Approved as a Foundational Patient Safety Activity for ABA, ABPN, and ABP

Successful completion of this activity, which includes participation in the evaluation component, offers Self-Assessment (MOC Part 2 SA) point(s) for the following boards:

• American Board of Family Medicine (ABFM) (15pts)**
• American Board of Pediatrics (ABPed) (20pts)**
• American Board of Ophthalmology (ABOP)
• American Board of Orthopedic Surgery (ABOS)
• American Board of Radiology (ABR)
• American Board of Physical Medicine and Rehabilitation (ABPMR)

**ABPed and ABFM diplomates are required to complete all the selected courses within an activity to collect MOC activity points.

It is the CME activity provider's responsibility to submit learner completion information to ACCME for the purpose of granting MOC credit.

As a Jointly Accredited Organization, the Institute for Healthcare Improvement is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. Regulatory boards are the final authority on courses accepted for continuing education credit. Social workers completing this course receive 1.25 general continuing education credits. 

Purchase Options

• $20 USD: Patient Safety 202: Achieving Total Systems Safety (CE Credits)
• $10 USD: Patient Safety 202: Achieving Total Systems Safety (No CE Credits)

Overview

This course will review eight key recommendations for achieving safety on a system-wide level, as proposed by the IHI report Free from Harm: Accelerating Patient Safety Improvement Fifteen Years after To Err Is Human.

Lesson 1 will briefly review the complete set of recommendations, with a focus on actions for leaders of health systems.

Lesson 2 will provide a closer review of critical recommendations for supporting the health care workforce. Failure to support the health care workforce is associated with a variety of adverse consequences that ripple across the health care system, making it less safe for patients, families, and providers.

Lesson 3 focuses on how engaging patients and families as respected partners can improve the safety of care.

Acknowledgment: This course content is based on the report Free from Harm: Accelerating Patient Safety Improvement Fifteen Years after To Err Is Human. IHI gratefully acknowledges the members of the expert panel who contributed to the report.

Estimated Time of Completion: 1 hour 15 minutes

Lessons

• Lesson 1: Eight Recommendations for Total Systems Safety
• Lesson 2: Supporting the Health Care Workforce
• Lesson 3: Partnering with Patients and Families

Course Objectives

After completing this course, you will be able to:

1. List eight recommendations for leaders to accelerate patient safety and prevent harm.
2. Explain three key recommendations for promoting safety among the health care workforce.
3. Identify five strategies that empower patient and family engagement in patient safety.

Continuing Education

In support of improving patient care, the Institute for Healthcare Improvement is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC) to provide continuing education for the health care team.

The Institute for Healthcare Improvement designates this internet enduring activity for a maximum of 1.25 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

This activity is approved to award 1.25 credit(s) toward Certified Professional in Patient Safety (CPPS) recertification.

This program has been approved by the National Association for Healthcare Quality for a maximum of 1.25 CPHQ continuing education credits for this event.

Successful completion of this CME activity, which includes participation in the evaluation component, enables the participant to earn up to:

• 1.25 Medical Knowledge MOC point(s) in the American Board of Internal Medicine's (ABIM) Maintenance of Certification (MOC) program
• 1.25 MOC point(s) in the American Board of Pediatrics' (ABP) Maintenance of Certification (MOC) program
• 1.25 point(s) in the CME component of the American Board of Anesthesiology's redesigned Maintenance of Certification in AnesthesiologyTM (MOCA®) program, known as MOCA 2.0®. (Please consult the ABA website, www.theABA.org, for a list of all MOCA 2.0 requirements.)
• 1.25 point(s) in the American Board of Ophthalmology's Maintenance of Certification program. It is the CME activity provider's responsibility to submit learner completion information to ACCME for the purpose of granting MOC credit.

Successful completion of this CME activity, which includes participation in the evaluation component, enables the learner to satisfy the Lifelong Learning requirements for the American Board of Ophthalmology's Maintenance of Certification program.

Successful completion of this activity, which includes participation in the evaluation component, offers Lifelong Learning (MOC Part 2 CME) point(s) for the following boards:

• American Board of Anesthesiology (ABA)*
• American Board of Allergy & Immunology (ABAI)
• American Board of Colon & Rectal Surgery (ABCRS)
• American Board of Pathology (ABPath)
• American Board of Psychiatry & Neurology (ABPN)*
• American Board of Plastic Surgery (ABPS)*
• American Board of Nuclear Medicine (ABNM)
• American Board of Thoracic Surgery (ABTS)
• American Board of Urology (ABU)

*Approved as a Foundational Patient Safety Activity for ABA, ABPN, and ABPS

Successful completion of this activity, which includes participation in the evaluation component, offers Self-Assessment (MOC Part 2 SA) point(s) for the following boards:

• American Board of Family Medicine (ABFM) (15pts)**
• American Board of Pediatrics (ABPed) (20pts)**
• American Board of Ophthalmology (ABOP)
• American Board of Orthopedic Surgery (ABOS)
• American Board of Radiology (ABR)
• American Board of Physical Medicine and Rehabilitation (ABPMR)

**ABPed and ABFM diplomates are required to complete all the selected courses within an activity to collect MOC activity points.

It is the CME activity provider's responsibility to submit learner completion information to ACCME for the purpose of granting MOC credit.

As a Jointly Accredited Organization, the Institute for Healthcare Improvement is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. Regulatory boards are the final authority on courses accepted for continuing education credit. Social workers completing this course receive 1.25 general continuing education credits. 

Purchase Options

• $20 USD: Triple Aim 102: Improving Health Equity (CE Credits)
• $10 USD: Triple Aim 102: Improving Health Equity (No CE Credits)

Overview

This three-lesson course will explore health disparities — what they are, why they occur, and how you can help reduce them in your local setting. After discussing the current (and alarming) picture, we’ll learn about some of the promising work that is reducing disparities in health and health care around the world. Then, we’ll suggest how you can start improving health equity in your health system and community.

Lesson 1 uses statistics and videos of experts to highlight disparities in health care and health — and to consider what’s causing these gaps to widen among populations.

In Lesson 2, it’s time to examine work that is reducing inequities by better serving people with poor health and inadequate health care. We’ll introduce IHI’s Framework for Health Care Organizations to Achieve Health Equity and give examples of organizations pursuing equity by taking a tour of several successful initiatives. Finally, it’s your turn. You have the opportunity to make a difference in the lives of patients and their communities.

In Lesson 3, we offer several strategies for getting started.

Estimated Time of Completion: 2 hours

Lessons

• Lesson 1: Understanding Health Disparities
• Lesson 2: How Health Care Can Advance Health Equity
• Lesson 3: Your Role in Improving Health Equity

Course Objectives

After completing this course, you will be able to:

1. Recognize at least two causes of health disparities in the US and around the world.
2. Describe at least three initiatives to reduce disparities in health and health care.
3. Identify several ways you can help reduce health disparities.

Continuing Education

Successful completion of this CME activity, which includes participation in the evaluation component, enables the participant to earn up to 1.5 Medical Knowledge MOC points in the American Board of Internal Medicine's (ABIM) Maintenance of Certification (MOC) program. It is the CME activity provider's responsibility to submit participant completion information to ACCME for the purpose of granting ABIM MOC credit.

In support of improving patient care, the Institute for Healthcare Improvement is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC) to provide continuing education for the health care team.

The Institute for Healthcare Improvement designates this internet enduring activity for a maximum of 1.5 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

The Institute for Healthcare Improvement designates this internet enduring activity for a maximum of 1.5 credits for nurses and pharmacists. This activity is approved to award 1.5 credits toward Certified Professional in Patient Safety (CPPS) recertification.

This program has been approved by the National Association for Healthcare Quality for a maximum of 1.5 CPHQ continuing education credits for this event.

As a Jointly Accredited Organization, the Institute for Healthcare Improvement is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. Regulatory boards are the final authority on courses accepted for continuing education credit. Social workers completing this course receive 1.5 general continuing education credits. 

Purchase Options

• $20 USD: Quality Improvement 201: Planning for Spread (CE Credits)
• $10 USD: Quality Improvement 201: Planning for Spread (No CE Credits)

Overview

Previous courses in the Quality Improvement catalog focused on testing and implementing a change in one location. This advanced course is about the next logical step: spreading the change.

In Lesson 1, you’ll learn how new ideas typically spread through a population, according to the work of psychologist Kurt Lewin and sociologist Everett Rogers. With their research in mind, you’ll learn what you can do to help motivate the more change-resistant individuals in your population to embrace a new idea, to allow your innovation to spread as far as possible.

In Lesson 2, you’ll learn about how to help a new idea spread across a population, both by motivating the people within the population to adopt the change and by developing new ideas that are inherently more likely to spread. Based on the five traits of innovations that spread, we’ll provide you with a tool, the New Idea Scorecard, to assess your idea for a change. Finally, we’ll provide you with a roadmap for spreading a change, which we call IHI’s Framework for Spread.

In Lesson 3, you’ll follow a detailed case study about how a hospital network in Central Texas used the concepts from the first two lessons to spread a major improvement initiative — widely improving care across a vast system.

Estimated Time of Completion: 1 hour 15 minutes

Lessons

• Lesson 1: How Change Spreads
• Lesson 2: Tactics for Spreading Change
• Lesson 3: Case Study in Spreading Innovations: Transforming Care at the Bedside

Course Objectives

After completing this course, you will be able to:

1. Describe how change spreads according to Kurt Lewin and Everett Rogers.
2. Assess the likelihood that a new idea will spread.
3. Apply IHI’s Framework for Spread to spread an innovation across an organization.

Continuing Education

The Institute for Healthcare Improvement designates this internet enduring activity for a maximum of 1.25 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

This activity is approved to award 1.25 credit(s) toward Certified Professional in Patient Safety (CPPS) recertification.

This program has been approved by the National Association for Healthcare Quality for a maximum of 1.25 CPHQ continuing education credits for this event.

Successful completion of this CME activity, which includes participation in the evaluation component, enables the participant to earn up to:

• 1.25 Medical Knowledge MOC point(s) in the American Board of Internal Medicine's (ABIM) Maintenance of Certification (MOC) program
• 1.25 MOC point(s) in the American Board of Pediatrics' (ABP) Maintenance of Certification (MOC) program
• 1.25 point(s) in the CME component of the American Board of Anesthesiology's redesigned Maintenance of Certification in AnesthesiologyTM (MOCA®) program, known as MOCA 2.0®. (Please consult the ABA website, www.theABA.org, for a list of all MOCA 2.0 requirements.)
• 1.25 point(s) in the American Board of Ophthalmology's Maintenance of Certification program. It is the CME activity provider's responsibility to submit learner completion information to ACCME for the purpose of granting MOC credit.

Successful completion of this CME activity, which includes participation in the evaluation component, enables the learner to satisfy the Lifelong Learning requirements for the American Board of Ophthalmology's Maintenance of Certification program.

Successful completion of this activity, which includes participation in the evaluation component, offers Lifelong Learning (MOC Part 2 CME) point(s) for the following boards:

• American Board of Anesthesiology (ABA)
• American Board of Allergy & Immunology (ABAI)
• American Board of Colon & Rectal Surgery (ABCRS)
• American Board of Pathology (ABPath)
• American Board of Psychiatry & Neurology (ABPN)
• American Board of Plastic Surgery (ABPS)
• American Board of Nuclear Medicine (ABNM)
• American Board of Thoracic Surgery (ABTS)
• American Board of Urology (ABU)

Successful completion of this activity, which includes participation in the evaluation component, offers Self-Assessment (MOC Part 2 SA) point(s) for the following boards:

• American Board of Family Medicine (ABFM) (15pts)*
• American Board of Pediatrics (ABPed) (20pts)*
• American Board of Ophthalmology (ABOP)
• American Board of Orthopedic Surgery (ABOS)
• American Board of Radiology (ABR)
• American Board of Physical Medicine and Rehabilitation (ABPMR)

*ABPed and ABFM diplomates are required to complete all the selected courses within an activity to collect MOC activity points.

It is the CME activity provider's responsibility to submit learner completion information to ACCME for the purpose of granting MOC credit.

As a Jointly Accredited Organization, the Institute for Healthcare Improvement is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. Regulatory boards are the final authority on courses accepted for continuing education credit. Social workers completing this course receive 1.25 general continuing education credits. 

Purchase Options

• $20 USD: Person- and Family-Centered Care 102: Key Dimensions of Patient- and Family-Centered Care (CE Credits)
• $10 USD: Person- and Family-Centered Care 102: Key Dimensions of Patient- and Family-Centered Care (No CE Credits)

Overview

What are the key attributes of patient- and family-centered care, and how can you bring them into health care? In this course, you’ll learn the four core concepts of patient-centered care as described by the Institute for Patient- and Family-Centered Care and how to apply them. You’ll also see how your health care system can involve patients in redesigning care.

Estimated Time of Completion: 1 hour

Course Objectives

After completing this course, you will be able to:

1. Describe four dimensions of patient- and family-centered care.
2. Identify practices of health care providers that can promote patient- and family-centered care.
3. Discuss how health care systems can collaborate with patients and families on an institution-wide level.

Continuing Education

Successful completion of this CME activity, which includes participation in the evaluation component, enables the participant to earn up to 1 Medical Knowledge MOC points in the American Board of Internal Medicine's (ABIM) Maintenance of Certification (MOC) program. It is the CME activity provider's responsibility to submit participant completion information to ACCME for the purpose of granting ABIM MOC credit.

In support of improving patient care, the Institute for Healthcare Improvement is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC) to provide continuing education for the health care team.

The Institute for Healthcare Improvement designates this internet enduring activity for a maximum of 1 AMA PRA Category 1 Credit(s)™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

The Institute for Healthcare Improvement designates this internet enduring activity for a maximum of 1 credits for nurses and pharmacists. This activity is approved to award 1 credits toward Certified Professional in Patient Safety (CPPS) recertification.

This program has been approved by the National Association for Healthcare Quality for a maximum of 1 CPHQ continuing education credits for this event.

As a Jointly Accredited Organization, the Institute for Healthcare Improvement is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved under this program. Regulatory boards are the final authority on courses accepted for continuing education credit. Social workers completing this course receive 1 general continuing education credits.